Takavet Privacy Policy

01 Who We Are

Takavet is an online gaming platform operated for players in Bangladesh. When this privacy policy refers to "takavet," "we," "us," or "our," it means the takavet platform and the team responsible for operating it.

This privacy policy applies to all personal data collected through the takavet website, mobile app, customer support channels, and any other takavet service. It covers every player who registers on takavet, whether or not they go on to make a deposit or place a bet.

By registering on takavet or continuing to use the platform, you acknowledge that you have read and understood this privacy policy and consent to the data practices described within it.

02 Data We Collect

Takavet collects personal data in several categories. Here is a clear breakdown of what we collect and why each category is necessary:

Takavet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes.

03 How We Collect Your Data

Takavet collects your personal data through the following channels:

• Direct interactions — when you register on takavet, complete your profile, make a deposit, request a withdrawal, or contact our support team.
• Automated technologies — when you use the takavet platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party sources — takavet may receive data about you from payment processors (such as bKash, Nagad, or Rocket) when you make a transaction, or from identity verification providers during the KYC process.
• Publicly available sources — in some cases, takavet may verify information you provide against publicly available records as part of our fraud prevention and compliance obligations.

04 Why We Use Your Data

Takavet uses your personal data for the following specific purposes:

• Account management — to create, maintain, and secure your takavet account, including verifying your identity and age.
• Payment processing — to process deposits and withdrawals accurately and securely through your chosen payment method.
• Customer support — to respond to your queries, resolve disputes, and improve the quality of our support service.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the takavet platform.
• Regulatory compliance — to meet our legal obligations, including anti-money-laundering (AML) requirements and age verification duties.
• Platform improvement — to analyse how players use takavet and use those insights to improve the platform, fix bugs, and develop new features.
• Responsible gaming — to monitor player behaviour for signs of problem gambling and to apply responsible gaming tools where appropriate.
• Marketing communications — to send you relevant promotions and offers from takavet, where you have opted in to receive them. You can opt out at any time.

05 Legal Basis for Processing

Takavet processes your personal data on the following legal grounds:

• Contractual necessity — processing your data is necessary to fulfil our contract with you as a takavet player. This includes account management, payment processing, and customer support.
• Legal obligation — takavet is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money-laundering and regulatory compliance purposes.
• Legitimate interests — takavet processes some data based on its legitimate business interests, such as fraud prevention, platform security, and improving the player experience. We always balance these interests against your privacy rights.
• Consent — for marketing communications and non-essential cookies, takavet relies on your explicit consent. You can withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Data Sharing

Takavet does not sell your personal data. We share your data only in the following limited circumstances and only with parties who are bound by strict data protection obligations:

• Payment processors — bKash, Nagad, Rocket, and banking partners receive the financial data necessary to process your transactions. They are not permitted to use this data for any other purpose.
• Identity verification providers — takavet uses third-party KYC (Know Your Customer) services to verify player identities. These providers receive only the data necessary to complete verification.
• IT and platform service providers — companies that help takavet operate its technical infrastructure may have access to player data as part of their service. All such providers are contractually bound to protect your data.
• Regulatory and law enforcement authorities — takavet may be required by law to share player data with government agencies, regulators, or law enforcement bodies. We will only do so when legally compelled.
• Business transfers — in the event of a merger, acquisition, or sale of takavet's business, player data may be transferred to the new entity. Players will be notified of any such transfer in advance.

07 Cookies and Tracking Technologies

Takavet uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is what each type of cookie does on takavet:

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core takavet platform, but some features may work less smoothly.

08 Data Retention

Takavet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Here are the key retention periods that apply to takavet player data:

• Account data — retained for the duration of your takavet account plus 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records — retained for a minimum of 5 years from the date of the transaction, as required by anti-money-laundering regulations.
• Identity verification documents — retained for 5 years after account closure or the end of the business relationship.
• Support communications — retained for 2 years from the date of the last interaction, to allow for dispute resolution.
• Marketing preferences — retained until you withdraw consent or request deletion.

When your data is no longer required, takavet securely deletes or anonymises it so that it can no longer be linked back to you.

09 Your Privacy Rights

As a takavet player, you have the following rights over your personal data. You can exercise any of these rights by contacting [email protected]:

Please note that some rights are subject to limitations. For example, takavet cannot delete transaction records that it is legally required to retain. In such cases, we will explain the reason clearly when responding to your request.

10 Data Security

Takavet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse:

• 256-bit SSL/TLS encryption on all data transmitted between your device and takavet's servers.
• Encrypted storage for all sensitive data, including payment details and identity documents.
• Strict access controls — only authorised takavet staff with a legitimate need can access player data, and all access is logged and audited.
• Regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
• Two-factor authentication available for all takavet player accounts to add an extra layer of login security.
• Incident response procedures — in the event of a data breach, takavet has a documented response plan and will notify affected players promptly.

While takavet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your takavet account and never share your login credentials with anyone.

11 Children's Privacy

Takavet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts.

If takavet discovers that it has inadvertently collected personal data from a person under 18, we will immediately delete that data and close the associated account. Any funds in the account will be handled in accordance with our Terms and Conditions.

12 Updates to This Privacy Policy

Takavet may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes — such as new categories of data being collected or new ways your data is being used — takavet will notify you by email or through an in-platform notification before the changes take effect.

We encourage you to review this privacy policy periodically to stay informed about how takavet protects your personal data. Your continued use of the takavet platform after any update constitutes your acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or how takavet handles your personal data, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 through the takavet platform and mobile app
• Response Time: Privacy queries are responded to within 5 business days; data rights requests within 30 days

Takavet is committed to handling all privacy-related communications with care and transparency. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.